We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us.

Use of Personal Information

We may use your personal information for business purposes relating to our services and activities. These include:

  • Gathering contact information;
  • Responding to queries via our website, social media, or email;
  • Improving our website and services by analysing information collected, such as cookies;
  • Sending you information via our newsletters and inviting you to events;
  • Processing your donation if you choose to donate;
  • Monitoring the use of the website;
  • Sharing your information with law enforcement agencies where required by law.

We collect information directly from you where you provide us with your personal details.  Where possible, we will inform you what information you are required to provide to us and what information is optional.

You agree to provide accurate personal information.  Should you fail to provide accurate Personal Information we may refuse to process your request for services.

Minors

If you are under 18 years of age (minor), we will require the consent of your parent/guardian/competent person before we process such personal information.

Security Measures

We will:

  • treat your personal information as strictly confidential;
  • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
  • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
  • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and
  • We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION, WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF BEYOND OUR REASONABLE CONTROL.

Your rights

You have the right at any time to:

  • rectify the Personal Information collected by us;
  • Object to the processing of Personal Information (subject to legislation);
  • request the return or destruction of Personal Information (subject to legislation);
  • lodge a complaint with the company.

Personal Information processed may be routed/transferred to a third party in a foreign country or International organization.  We will ensure that the recipients of personal information are subject to a law/agreement that provides similar protection as the POPI Act.

All enquiries must be addressed to the information officer who can be contacted via email at privacy@marinedynamicstravel.com .

In compliance with the provisions of the Promotion of Access to Information 2 of 2002 (PAIA), a copy of our manual is available at the premises and on our website.

If you are not satisfied with our response to your query, you may approach the following regulatory body for further assistance:

The Information Regulator (South Africa)

JD House

27 Stiemens Street

Braamfontein

Johannesburg

2001

Complaints email: POPIAcomplaints.IR@justice.gov.za